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PROCESSING & SHIPPING

PROCESSING & SHIPPING

Last updated February 8, 2021

PROCESSING TIME

Our processing time (the time allowed to put your order together for shipping) is 1-14 business days, not including weekends and holidays. If an order is placed Mon-Fri between 9 am-5 pm EST (our normal business hours), the processing time for that order starts on the day the order was placed. An order placed outside of normal business hours will begin processing time at 9 am the following business day. This includes weekends.

EXAMPLES

  • A order placed, Monday at 4 pm, has a processing time starting Monday at 4 pm.

  • A order placed, Monday at 5:01 pm, has a processing time starting Tuesday (the following business day) at 9 am.

  • A order placed, Friday at 4 pm, has a processing time starting Friday at 4 pm.

  • A order placed, Friday at 5:01 pm, has a processing time starting Monday (the following business day) at 9 am.

 

**Weekends and holidays are not considered "normal business days"**

Updates, between when an order is placed and when that order ships, will not be given. This is due to the order being put together and no information to update. In the event there is an order complication, an email will be sent expressing the complication and the resolution that has been reached. 

An order can be canceled for a full refund anytime before the order is shipped.

SHIPPING

We currently ship domestically within the United States of America (all 50 States and Washington DC),

Puerto Rico, and the U.S. Virgin Islands. We also ship internationally to Canada.

Shipping is through USPS. Orders are processed in the order received and shipped out accordingly.

A shipping confirmation will be emailed to you after an order has shipped.

Some countries have limited tracking, but accept

Electronic USPS Delivery Confirmation® International (E-USPS DELCON INTL®), although certain limitations may apply:

For a current list of countries that have domestic tracking, please click here.

-Domestic Shipping Options-

USPS First-Class Mail Domestic: 4-7 Business Days + 1-14 Processing Days

USPS Priority Mail Domestic: 3-5 Business Days + 1-14 Processing Days

-International Shipping Options-

USPS First-Class Mail International: 13-21 Biz Days (+1-14 Processing Days)

*This option is available contingent on the weight of the order during checkout.*

USPS Priority Mail International: 6-12 Biz Days (+1-14 Processing Days)

*This option may be the only available shipping method, contingent on the weight of the order during checkout.*

LOST/DAMAGED PACKAGES

Please Note: Once a package is in the possession of the USPS, it is their responsibility to deliver it to you.

We are not responsible nor liable for anything that happens to your package once they are in possession of it.

Remember to check your tracking number for updated information regarding your package delivery. 

In the event, your package(s) is/are lost, damaged, opened, or in any way delivered negligently, please

visit or contact your local USPS office for assistance with your package(s).

ADDRESS ERRORS

Any address errors entered by the customer resulting in returned orders can be reshipped to the correct address.

However, we have to;

  • Have the returned order in hand, and

  • Shipping cost MUST be repaid

 

If an agreed refund is given, the amount refunded will be equal to the amount paid, 

minus the original shipping cost, discounts, and a 20% restocking fee.

The restocking fee is 20% of the original product cost.

****TO AVOID THIS, ALWAYS CHECK YOUR SHIPPING ADDRESS****

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